training-source

Course Type: Course

  • How to Manage Conflict so it Does not Manage You – ADRC

    This course describes essential strategies to improve effectiveness when dealing with all types of interpersonal and group conflicts that may be experienced with co-workers, bosses, and employees in the workplace.  With the right strategies, even conflict-avoiders and in-your-face confrontational types will learn ways to increase their chances of achieving win-win outcomes, while improving interpersonal communication in the process.

    Intended Audience:

    Learning Objectives:

    • Identify the benefits of adopting a “conflict manager’s mindset”
    • Identify the five predominate styles of conflict management and the situations when each is most appropriate
    • Apply strategies to neutralize your own emotions as well as those of others
    • Utilize the four-step conflict resolution process to achieve better outcomes to most simple conflicts
    • Deal more effectively with complex or difficult conflicts through the use of seven “turnaround strategies”
    • Understand the effects of turf battles on the functioning of state health departments
    • Apply structural and interpersonal strategies to identify and resolve turf problems within the department
    • Describe the three types of integrated effort that are more likely to be achieved when turf issues have been resolved

    Pre-requisites/Learning Level:

    No Pre-requisites

    Competencies addressed:

    Communication 1.3, Conflict Management 2.1, and Leadership 11.3.  Utilize effective communication to facilitate team development.  Apply problem-solving techniques to identify the problem, determine solutions and implement a solution/response. 
    Examine and evaluate problems and challenges for the organization.

    CEUs Offered:

    N/A

    Cost:

    Free

    Modality/format:

    Online Self-Pace

    Length:

    3 hours

    Presenter(s) and/or Content Experts:

    Technical requirements:

    • Adobe Acrobat Reader 
    • Speakers

    Registration requirements:

    Register a free account

    Creation and/or update: February 21, 2014

  • Managerial Communications – ADRC

    On completion of this course, the user will be able to demonstrate written and oral communication skills that are needed as a leader in a health department by:  identifying communication skills, listing effective presentation skills, and distinguishing different writing techniques.

    Intended Audience:

    Learning Objectives:

    • Module 1:  Effective Interpersonal Communication – Distinguish the fundamental elements of message, explain the message model, identify tangible and intangible barriers, distinguish the levels of listening, describe the guides to good listening,and explain the key points of basic interpersonal communication
    • Module 2:  Presentation Skills – Identify the objectives of a good presentation, Distinguish physical, mechanical, and paralinguistic aspects of a presentation, identify ways to open a presentation, explain three things audiences respond to most, create a checklist of presentation skills, identify correct ways of presenting visual aids, identify ways to close presentations, and list ways to answer questions during and after a presentation
    • Module 3:  Good Writing Techniques – Differentiate among the states of writing, identify the proper use of transitions when writing, demonstrate appropriate use of descriptive adjectives, and demonstrate correct document formatting

    Pre-requisites/Learning Level:

    None

    Competencies addressed:

    Communication 1.2, 1.3 and 1.10.  Communicate effectively both in writing and orally with level appropriate for content and audience.  Utilize effective communication to facilitate team development.  Deliver organized and effective presentations
    or messages for diverse audiences and various purposes.

    CEUs Offered:

    N/A

    Cost:

    Free

    Modality/format:

    Online Self-Pace

    Length:

    3 hours

    Presenter(s) and/or Content Experts:

    Technical requirements:

    • Adobe Acrobat Reader 
    • Speakers

    Registration requirements:

    Register a free account

    Creation and/or update: September 28, 2013

  • Managing Diversity Begins With You – ADRC

    Managing Diversity Begins With You – ADRC

    The purpose of this intermediate course is to acquire a conceptual framework with tools to manage diversity in the workplace as a way of improving service delivery, quality, and accessibility. It is expected that each participant will be able to identify their role in their own organization with respect to diversity and cultural competency and to position their organization as a leading organization in the delivery of culturally competent services.

    Intended Audience:

    Knowledgeable

    Learning Objectives:

    • To mange workplace diversity by enhancing communication skills
    • To manage workplace diversity by enhancing conflict resolution skills with individuals and groups representing diverse cultures
    • To manage workplace diversity by enhancing awareness, acceptance, and understanding of diverse health care beliefs and practices

    Pre-requisites/Learning Level:

    None

    Competencies addressed:

    Communication 1.4 and 1.6.  Express empathy and respond accordingly to meet the needs of the interaction or situation.  Apply appropriate methods for interacting sensitively, effectively, and professionally with persons from diverse backgrounds. 

    CEUs Offered:

    N/A

    Cost:

    Free

    Modality/format:

    Online Self-Pace

    Length:

    2 hours

    Presenter(s) and/or Content Experts:

    Technical requirements:

    • Adobe Acrobat Reader 
    • Speakers

    Registration requirements:

    Register a free account

    Creation and/or update: October 16, 2012

  • Social Marketing and Public Health: Effective Campaigns and How They Work – ADRC

    Social Marketing and Public Health: Effective Campaigns and How They Work – ADRC

    This presentation provides an overview of the theories behind social marketing, social marketing strategies, how it works, and examples of effective campaigns

    Intended Audience:

    Learning Objectives:

    By the end of the course, you should be able to do the following:

    • Understand social marketing.
    • Social marketing theories and strategies.
    • Principals and evidence of effectiveness.

    Pre-requisites/Learning Level:

    None

    Competencies addressed:

    Communications 1.9.  Share information that is understood by the average person using the media, various electronic technologies, and community networks.

    CEUs Offered:

    N/A

    Cost:

    Free

    Modality/format:

    Online Self-Pace

    Length:

    1 hour

    Presenter(s) and/or Content Experts:

    Technical requirements:

    • Adobe Acrobat Reader 
    • Speakers

    Registration requirements:

    Register a free account

    Creation and/or update: October 17, 2012

  • The Messenger Chronicles: Introduction & The Four Cs – ADRC

    The Messenger Chronicles: Introduction & The Four Cs – ADRC

    Contact: Brandi Bordelon
    Phone: (504) 988-1342
    E-mail: trdirect@tulane.edu

    Description:

    The “Messenger Chronicles: Effective communication strategies for difficult conversations” presents a new framework for communication in difficult situations.  This framework shifts focus away from managing “difficult”
    people towards and understanding of the process of difficult conversations and accepting responsibility for one’s own performance.  Given realistic situations and real-world conversations, learners will experience communication strategies and
    practical techniques in context. 

    The “Messenger Chronicles” is organized into a number of modules that simulate realistic conversations.  Many of the conversations are split into three sections:  Read, Think and Analyze.  Learners will read a conversation sand then will
    be asked to think about certain aspects of the conversation by answering questions or engaging in activities.  Further information can be gained from a interactive analysis of the conversation.

    Objectives:

    • List the four aspects of communication (content, context, conduct, and character) for which individuals are responsible
    • Describe each step in the process of a difficult conversation
    • Describe strategies for effective conversations
    • Analyze conversations in terms of content, contest, conduct, and character
    • Become more aware of their individual communication performance and strive for higher levels of performance.

    Delivery Modality:

    Online course

    Intended Audience/Level of Training:

    Public health professionals including nurses, physicians, and health educators.

    Course Length:

    This training is self-paced approximately 25 minutes.

    Costs:

    Free

    Continuing Education Units (CEU):

    CHES to receive 1 Category / CECH in health education, 1 contact hour in nursing continuing education

    Competency:

    Communication 1.1 and 1.3.  Listen actively and respectfully while acknowledging the thoughts and opinions of others.  Utilize effective communication to facilitate team development.

  • The Messenger Chronicles: Managing Stress and Time – ADRC

    The Messenger Chronicles: Managing Stress and Time – ADRC

    The “Messenger Chronicles” online training series presents ideas for communication in difficult situations.  The “Managing Stress and Time” module, helps learners to recognize the symptoms of stress and the factors that may increase their susceptibility to stress.  Strategies to manage stress are offered in the scenario-based training.  Learners are also given a framework for managing and prioritizing tasks to help minimize “stress-causing” situations.  Job aids like the “Project Startup Tool” and the “Urgent/Important Matrix” are provided for learners’ use.

    “Managing Stress and Time” features strategies and frameworks used in real world situations that learners can apply to their own environments.  Open-ended and multiple-choice questions give learners the opportunity to reflect on the course content and compare their thoughts to expert recommendations.

    Intended Audience:

    Learning Objectives:

    At the end of this course, you will be able to do the following:

    • List four symptoms of stress
    • Describe two ways people react to stress
    • List some factors that affect a person’s vulnerability to stress
    • List and describe four ways to manage stress
    • Explain the “myth of multi-tasking”
    • Describe how the “Urgent/Important” matrix can be applied to your work
    • List two reasons why a person may procrastinate

    Pre-requisites/Learning Level:

    None

    Competencies addressed:

    Communication 1.5.  Provide clear and concise feedback that communicates expectations to peers, management, and customers

    CEUs Offered:

    CHES to receive 1 Category / CECH in health education, 1 contact hour in nursing continuing education

    Cost:

    Free

    Modality/format:

    Online Self-Pace

    Length:

    20 minutes

    Presenter(s) and/or Content Experts:

    Technical requirements:

    • Adobe Acrobat Reader 
    • Speakers

    Registration requirements:

    Register a free account

    Creation and/or update: October 17, 2012

  • Health Literacy: Understanding the Fundamentals

    Health Literacy: Understanding the Fundamentals

    This course is designed to review the
    fundamentals of Health Literacy including why it’s important, the concept of
    universal precautions, and best practices. This course will also demonstration several
    free resources that can help with health literacy.

    Intended Audience

    Medical professionals, public health workers, first responders, students, and librarians looking to assist the public health and healthcare community find free information on prescription and OTC drugs.

    Learning objectives

    At the end of this training module, you will be able to:

      • Describe personal
        and organizational health literacy.
      • Define universal
        precautions for health literacy.
      • Identify three resources
        that you can use to address health literacy.

    Pre-requisites/Learning Level

    No pre-requisites

    Competencies addressed

    Core Competencies for Public Health Professionals

    Domain 6: Public Health Science Skills

    • 6B5. Retrieves evidence (e.g., research findings, case reports, community surveys) from print and electronic sources (e.g., PubMed, Journal of Public Health Management and Practice,
      Morbidity and Mortality Weekly Report, The World Health Report) to support decision making.

    Cost

    Free

    Modality/format

    Online Self-Pace

    Length

    1 hour

    Presenter(s) and/or Content Experts

    Nora Barnett, Outreach Specialist, Network of the National
    Library of Medicine Greater Midwest Regional Office.  Greater Midwest Region

    Technical requirements

    • Adobe Acrobat Reader 
    • Speakers

    Registration requirements

    Register a free account

    Creation and/or update

    Released August 2021

  • County Recorder Overview

    County Recorder Overview

    Course Goal

    This course is designed to orient County Recorders and be used as a resource for the Cost Accounting
    System (CAS) and other features in IVES.

    Intended Audience

    New and experienced County Recorders

    Learning objectives

    After completing this training, you should be able to:

    • Identify the Iowa Vital Events System
      (IVES).

    • Recognize each of the status types
      definitions and their meaning.
    • Demonstrate how to use IVES.
    • Review how to set the printer preferences.
    • Recognize how to check the Work Queues
      and CAS Requests Pending from the menu.
    • Demonstrate how to use IVES features to
      process the following:

      • Fee/CAS applications
      • Marriage Events
      • Weekly Transmittals
      • Verifications
      • Batch Reports
      • Inventory 

    Pre-requisites/Learning Level

    No pre-requisites

    Cost

    Free

    Modality/format

    Online Self-Pace

    Length

    1 hour

    Technical requirements

    • Adobe  Acrobat Reader
    • Headphones and/or Speakers for listening to audio

    Steps to Complete This Training

    The course includes : Course Overview, Course Module, Post-Test, Course Evaluation, and a Certificate of Completion at the end of this course. You must review the material in the course module and complete the post-test. A Certificate of Completion is
    awarded on successful completion of this course. In order to successfully complete this course, you 
    MUST score 70% or higher on the posttest. If you do not receive 70% on the posttest, you may review the material and re-take it.

    Core Competencies Addressed

    Domain 1: Analytical/Assessment Skills

    1A2: Identifies quantitative and qualitative data and information (e.g., vital statistics, electronic health records, transportation patterns, unemployment rates, community input, health equity impact assessments) that can be used for assessing the health
    of a community.

    1B2: Determines quantitative and qualitative data and information (e.g., vital statistics, electronic health records, transportation patterns, unemployment rates, community input, health equity impact assessments) needed for assessing the health of a
    community.

    Technical and Content Experts

    Sam Nichols, Field Representative, Bureau of Health Statistics, Iowa Department of Public Health

    Melissa Bird, Bureau Chief, Bureau of Health Statistics, Iowa Department of Public Health

    Acknowledgments

    This course was presented by the Bureau of Health Statistics, Iowa Department of Public Health. 

    Iowa Department of Public Health 

    Creation and/or Update

    August 2021

  • Effect of Disasters on Mental Health: Awareness Level

    Effect of Disasters on Mental Health: Awareness Level

    Course Summary

    There are three sections in this course:

    • Section 1: Disaster, Trauma and Proximity to the Event
    • Section 2: Psycho-Physiology of Trauma and Fear
    • Section 3: Tools for Understanding

    There are review questions at the end of modules. These review questions will provide you with an opportunity to apply the knowledge and skills presented in these modules. In addition, some modules contain practice exercises to help you better understand the material.

    Intended Audience

    anyone who will come into professional contact with disaster victims, including DMAT, hospital workers, EMTs, primary care providers and public health workers

    Learning Objectives:

    After successfully completing this course, you will be able to:

    • Define disaster
    • Define trauma
    • Describe how proximity to the event affects the potential for traumatic response
    • Describe the triune brain and how each part of it functions during a traumatic event
    • Describe automatic response to trauma: flight or fight, freeze, social engagement
    • Describe 4 major components in the psycho-physiological response to trauma: somatic, emotional, behavioral, and cognitive
    • Describe the epidemiological triangle in relation to the effect of disasters on mental health
    • Describe how various elements of the “agent”, “host” and “environment” of a disaster impacts its effect on the mental health of its victims
    • Analyze a disaster and its effect on victims using the epidemiological triangle
    • Describe the use of the Haddon Matrix in prevention, mitigation and intervention of disasters and their effect on mental health

    Pre-requisites/Learning Level

    No pre-requisites

    Competencies addressed

    Core Competencies for Public Health Professionals identified

    Domain 4: Cultural Competence Skills

    • 4A3. Describe the ways diversity may influence policies, programs, services, and health of a community
    • 4A5. Addresses the diversity of individuals and populations when implementing policies, programs, and services that affect the health of a community

    CEUs Offered

    None

    Cost

    Free

    Modality/format

    Online Self-Pace

    Length

    1 hour

    Presenter(s) and/or Content Experts

    Technical requirements:

    • Adobe Acrobat Reader 
    • Flash Player 
    • Speakers

    Registration requirements

    Register a free account

    Creation and/or update

    January 2022

  • Motivational Interviewing: Supporting Patients in Health Behavior Change

    Motivational Interviewing: Supporting Patients in Health Behavior Change

    This course is designed to equip healthcare providers and ancillary staff with the knowledge and tools to optimize patient behavior change to ultimately improve health outcomes. The following are the topics that will be covered in this course:

    • Components of Motivational Interviewing (MI)
    • Benefits of Using Motivational Interviewing
    • Traditional Expert-Centered Model vs. MI Patient-Centered Model
    • Principles of MI
    • Readiness to Elicit Change Talk

    Script and narration for the presentation is prepared by Dr. Rebecca Lang. There is a posttest at the end of the course.

    A Certificate of Completion is awarded on successful completion of this course. 

    Intended Audience

    Any healthcare provider or ancillary staff that has direct patient care, especially those in family and pediatric medicine.

    Learning Objectives:

    Upon completion of this part, you will be able to:

    • Identify two components of motivational interviewing (MI)
    • Identify administrative benefits to using MI in a clinic setting
    • Describe the difference between the traditional expert-centered medical model and the MI patient-centered model.
    • Discuss how the spirit of motivation interviewing supports patient-centered care
    • Discuss four principles of motivational interviewing
    • Describe how open ended questions, reflective listening, and eliciting change talk can help empower behavior change.
    • Apply the readiness scale in office visit to elicit change talk
    • Identify key signals when they are connecting with patients
    • Discuss the steps of the “less than 3 minutes” brief focused advice

    Pre-requisites/Learning Level

    No pre-requisites

    Competencies addressed

    Council of Linkages Core Competencies identified:

    Communication Skills, Analytical Skills, Policy Development/Program Planning Skills, Leadership, and Systems Thinking skills

    Cost

    Free

    CEUs

    This course no
    longer provides continuing education by the Iowa Board of Nursing and the
    Commission on Dietetic Registration

    Modality/format

    Online Self-Pace

    Length

    1 hour

    Presenter(s) and/or Content Experts

    Dr. Rebecca Lang EdD, RDH, CHES

    Technical Requirements:

    • Adobe Acrobat Reader 
    • Flash Player 
    • Speakers

    Registration requirements

    Register a free account

    Creation and/or update

    November 12, 2012

    The information on this page was updated on August 29, 2018