This course provides an overview of Medicaid Administrative Claiming (MAC) as presented by Morgan Casey. Learners will gain a clear understanding of what MAC is, why it plays a critical role in supporting services, and how it will be implemented by Disability Access Points beginning July 1, 2026. The session highlights key concepts and practical applications to help staff prepare for upcoming changes.
Course Type: Course
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Overview of MAC Codes 1 and 2 for ADRC Navigators Working Within Disability Access Points
This course features Morgan Casey from Iowa HHS presenting an overview of MAC Codes 1 and 2 for ADRC Navigators. Learners will gain a clear understanding of each code, when and how to apply them, and how accurate coding supports Medicaid Administrative Claiming. The session provides practical guidance to help navigators confidently document their work and ensure compliance with MAC requirements.
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Overview of MAC Codes 3 Through 7 for ADRC Navigators Working Within Disability Access Points
This course features Morgan Casey from Iowa HHS reviewing MAC Codes 3–7 for Iowa ADRC Navigators working within the Disability Access Points. Learners will build an understanding of each code, including when and how to apply them in daily work. The session emphasizes accurate documentation practices and how proper use of these codes supports effective Medicaid Administrative Claiming and program compliance.
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General (Financial) Power of Attorney
Category
Supporting Individuals With Disabilities – Decision Making Supports or Supports for Decision Making
Course Description
This course outlines the essential aspects of a general or financial power of attorney. This course provides the knowledge and tools necessary to effectively utilize a general or financial power of attorney, ensuring your interests are protected and your
wishes are respected.Intended Audience
Anyone who is interested in learning more about the general (financial) power of attorney. This includes individuals considering signing a power of attorney and individuals named as an agent in a power of attorney. It also includes healthcare professionals,
aging and disability service providers, social workers, financial professionals, and others who encounter general (financial) powers of attorney in their work.Course Objectives
During this course, we will:
- Define what a general or financial power of attorney is,
- List the advantages of having a power of attorney,
- Review what decisions an agent can make,
- Describe how an agent makes decisions, and
- Identify how a power of attorney can be revoked.
Length
12 minutes
Course Content
Key topics include:
- Definition and Advantages,
- Decision-Making Authority,
- Decision-Making Process, and
- Revocation Process.
Competencies
N/A
Presenters and Content Experts
Jennifer Donovan, JD, State Public Guardian, Iowa Department of Health and Human Services
Meredith Saltzman, JD, Deputy Public Guardian, Iowa Department of Health and Human Services
Acknowledgements
Special thanks to Jayna Grauerholz, JD, Legal Assistance Developer, Iowa Department of Health and Human Services as well as board members of the Guardian Association of Iowa Network (GAIN) for their assistance in content review.
This training was supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $24,999 with 100 percent funding by ACL/HHS. The contents are those of the
author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/HHS, or the U.S. Government.The information contained in this course is intended for general informational purposes only and does not constitute legal advice. The law can change, so information in this course may not reflect the most up-to-date legal information. You should consult an attorney for advice about your specific legal matter. Use of and access to this course does not create an attorney-client relationship between you and the authors of this course. This course contains links to other third-party websites. The Iowa Department of Health and Human Services is not responsible for the content of those websites. Inclusion of links to other websites is for your information and convenience and does not constitute endorsement or recommendation by the Iowa Department of Health and Human Services.
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Youth Mental Health Training for Community Health Workers (CHWs)
Welcome to Youth Mental Health for Community Health Workers!
Overview
Are you currently working as a CHW or in a similar health related field and would like additional training? The goal of this training is to educate CHWs and other front-line health workers to equip them with foundational community and youth mental health knowledge and available resources to utilize when working with individuals. This is a free, online training that you will take at your own pace. Once you complete all of the modules, you will receive a certificate recognizing that you have completed the Youth Mental Health for CHWs. The series includes two modules.
- Foundations of Community Mental Health
- Youth Mental Health, Positive Youth Development, and Mental Health Resources
The Youth Mental Health for Community Health Workers offers an introduction to mental health and youth mental health.
Intended Audience
Community Health Workers or those fulfilling a community health worker role.
Pre-requisites/Learning Level
Ability to read and understand spoken English.
Learning Goal & Objectives
The goal of this training is to educate CHWs and other front-line health workers to equip them with foundational community and youth mental health knowledge and available resources to utilize when working with individuals.
Module 1: Foundations of Community Mental Health Learning Objectives
- Define key concepts and contributors to mental health
- Identify challenges and opportunities to mental health at the community level
- Recognize evidence-based interventions to address mental health
Module 2: Youth Mental Health, Positive Youth Development, & Mental Health Resources Learning Objectives
- Identify key challenges in mental health for youth
- Define core concepts and strategies of Positive Youth Development (PYD) to address mental health
- Access existing national, state, and local referral pathways and resources for mental health
Competencies Addressed
TBD
CEUs Offered
CEUs are not available for this training.
Cost
Free – there is no cost for this training.
Modality/format
Online self-paced, on demand.
Length
The total length of both modules is estimated to take about 1 hour.
Acknowledgements
This free training was made possible through funding from the Youth Mental Health Corps, a Schultz Foundation Grant Program.
Creation Date
May 2024 to December 2024
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CHATO Review
Goal
The goal of this communication course is to increase awareness of the importance of effective communication with older adults and to use effective communication between staff and residents in nursing homes and other health care settings.
Intended Audience
The intended audience for this course is staff at nursing home facilities, independent and assistive living, and health care settings in the community that include registered nurses, nursing assistants, nursing home dieticians, direct care professionals, other administrations and support employees.
Length
The total program is approximately three hours and 15 minutes, split into three modules and the evaluation. Each module is approximately an hour, depending on the individual user. The evaluation is approximately 15 minutes. Upon completion of all three modules, the evaluation, and 70 percent on a posttest, a certificate of completion (three nursing contact hours) will be awarded.
Content
There are three modules in this course:
- Module 1
- This course contains information on the importance, benefits, and components of effective communication.
- Module 2
- This course contains information on some communication barriers and challenges, and effective and ineffective communication strategies.
- Module 3
- This course contains information on common problems during communication, guidelines for improving communication, and some characteristics of affirming communication.
Learning Objectives
After completing the CHATO program, participants will:
1. Identify the importance of communication in nursing care of older adults.
2. Identify barriers to communication in care of older adults.
3. Distinguish effective and ineffective communication strategies.
4. Identify elderspeak and its negative effects.
5. Revise communication to reduce elderspeak and increase person-centered messages.
Module 1
Upon completion of this module, you will be able to:
- Recognize the importance of communication to older adults.
- Identify barriers to communication in care of older adults.
- Distinguish between effective and ineffective communication strategies.
Module 2
Upon completion of this module, you will be able to:
- Identify elderspeak and its potential negative messages.
- Contrast effective and ineffective communication strategies.
- Revise transcripts to reduce elderspeak and ineffective communication.
Module 3
Upon completion of this module, you will be able to:
- Identify affirming communication.
- Critique communication in video recordings of nursing home staff-resident communication.
- Rewrite transcripts to reduce elderspeak and ineffective communication.
The course content was presented by Dr. Kristine Williams (Dr. Williams’ Bio). There are learning activities, discussion forums, list of resources, posttest, and evaluations at the end of the course. The practice activities were designed to provide you with opportunities to apply the knowledge and skills presented in the course. Please take part in the discussion forum to share your experience and reflect on others.
Approval Statement
This nursing continuing professional development activity was approved by the Midwest Multistate Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
- To obtain nursing contact hours, you must view the entire program, pass the program posttest with a score of 70% or better and complete the evaluation. You may take the posttest as many times as necessary to achieve the passing score.
- No relevant financial relationships were identified for any member of the planning committee or any presenter/author of the program content.
Midwest MSD Approval Number: KS525-1438
- Participant receives 3 contact hours for completing CHATO.
- Contact hours for this program will not be awarded after May 15, 2025
Acknowledgements
This work was supported by the National Institute of Nursing Research of the National Institutes of Health under Award Number R01NR011455, Changing Talk to Reduce Resistiveness to Dementia Care, K. Williams, PI. The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health.
We appreciate the expertise of The University of Iowa College of Nursing, and the Midwestern Public Health Training Center, University of Iowa College of Public Health (MPHTC–UICPH) for their help in converting the CHAT content into an interactive online format.
Image/Video Credits:
- Thinkstock
- Lost for Words – Masterpiece Theater
- Elizabeth Layton for “The Motherless Child” artwork/drawings – permission granted from Center on Aging, University of Kansas Medical Center.
- Classroom teaching elderspeak cartoon by Tony Husband – permission granted from cartoons@tonyhusband.co.uk
Special Thanks to the Nursing Home residents and staff who participated in video recordings and to Ruth Herman and Mary Suggs who participated as actresses.
Midwest MSD Approval Number: KS523‐1376
Contact hours for this program will not be awarded after May 15, 2023 - Module 1
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Digital Accessibility for Everyone
Summary
- Easterseals Iowa’s Digital Access for Everyone is a two-hour introductory course.
- It provides an overview of the top five items that can help you make your content more accessible.
- The course is divided into navigation instructions, six modules, and an optional quiz.
- You may take the modules in any order.
Additional Details
- Each module takes approximately 15 – 20 minutes.
- After each module, please fill in the feedback survey.
- To get an optional Certificate of Completion, please take the final quiz. Scores of 75% or higher receive a certificate.
- View our Funding Statement
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Medicare Training for Community Health Workers
Welcome to Medicare for Community Health Workers
Overview
This training offers community health workers (CHWs) a basic understanding of what Medicare is and how it works. It is provided by the Senior Health Insurance Information Program (SHIIP) at the State of Iowa Insurance Division. SHIIP provides free Medicare counseling for Iowans and is supported by federal funds from the Administration for Community Living.
Intended Audience
Community Health Workers or those fulfilling a community health worker role.
Pre-requisites/Learning Level
Ability to read and understand spoken English.
Learning Goal & Objectives
The goal of this training is to describe what Medicare is, how it works including parts of Medicare, Medicare choices, eligibility, and enrollment.
CEUs Offered
CEUs are not available for this training.
Cost
Free – there is no cost for this training.
Modality/format
Online self-paced, on demand.
Length
The total length of both modules is estimated to take about 25-30 minutes.
Acknowledgements
This project was supported by the Administration for Community Living (ACL), U.S. Department of Health and Human Services (HHS) as part of a financial assistance award totaling $746,649 with 84 percent funded by ACL/ HHS and $141,665 and 16 percent funded by non-federal government source(s). The contents are those of the author(s) and do not necessarily represent the official views of, nor an endorsement, by ACL/ HHS, or the U.S. Government.
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Changing Talk Online FG
Goal
The goal of this communication course is to increase awareness of the importance of effective communication with older adults and to use effective communication between staff and residents in nursing homes and other health care settings.
Intended Audience
The intended audience for this course is staff at nursing home facilities, independent and assistive living, and health care settings in the community that include registered nurses, nursing assistants, nursing home dieticians, direct care professionals, other administrations and support employees.
Length
The total program is approximately three hours and 15 minutes, split into three modules and the evaluation. Each module is approximately an hour, depending on the individual user. The evaluation is approximately 15 minutes. Upon completion of all three modules, the evaluation, and 70 percent on a posttest, a certificate of completion (three nursing contact hours) will be awarded.
Content
There are three modules in this course:
- Module 1
- This course contains information on the importance, benefits, and components of effective communication.
- Module 2
- This course contains information on some communication barriers and challenges, and effective and ineffective communication strategies.
- Module 3
- This course contains information on common problems during communication, guidelines for improving communication, and some characteristics of affirming communication.
Learning Objectives
After completing the CHATO program, participants will:
1. Identify the importance of communication in nursing care of older adults.
2. Identify barriers to communication in care of older adults.
3. Distinguish effective and ineffective communication strategies.
4. Identify elderspeak and its negative effects.
5. Revise communication to reduce elderspeak and increase person-centered messages.
Module 1
Upon completion of this module, you will be able to:
- Recognize the importance of communication to older adults.
- Identify barriers to communication in care of older adults.
- Distinguish between effective and ineffective communication strategies.
Module 2
Upon completion of this module, you will be able to:
- Identify elderspeak and its potential negative messages.
- Contrast effective and ineffective communication strategies.
- Revise transcripts to reduce elderspeak and ineffective communication.
Module 3
Upon completion of this module, you will be able to:
- Identify affirming communication.
- Critique communication in video recordings of nursing home staff-resident communication.
- Rewrite transcripts to reduce elderspeak and ineffective communication.
The course content was presented by Dr. Kristine Williams (Dr. Williams’ Bio). There are learning activities, discussion forums, list of resources, posttest, and evaluations at the end of the course. The practice activities were designed to provide you with opportunities to apply the knowledge and skills presented in the course. Please take part in the discussion forum to share your experience and reflect on others.
Approval Statement
This nursing continuing professional development activity was approved by the Midwest Multistate Division, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.
- To obtain nursing contact hours, you must view the entire program, pass the program posttest with a score of 70% or better and complete the evaluation. You may take the posttest as many times as necessary to achieve the passing score.
- No relevant financial relationships were identified for any member of the planning committee or any presenter/author of the program content.
Midwest MSD Approval Number: KS525-1438
- Participant receives 3 contact hours for completing CHATO.
- Contact hours for this program will not be awarded after May 15, 2025
Acknowledgements
This work was supported by the National Institute of Nursing Research of the National Institutes of Health under Award Number R01NR011455, Changing Talk to Reduce Resistiveness to Dementia Care, K. Williams, PI. The content is solely the responsibility of the authors and does not necessarily represent the official views of the National Institutes of Health.
We appreciate the expertise of The University of Iowa College of Nursing, and the Midwestern Public Health Training Center, University of Iowa College of Public Health (MPHTC–UICPH) for their help in converting the CHAT content into an interactive online format.
Image/Video Credits:
- Thinkstock
- Lost for Words – Masterpiece Theater
- Elizabeth Layton for “The Motherless Child” artwork/drawings – permission granted from Center on Aging, University of Kansas Medical Center.
- Classroom teaching elderspeak cartoon by Tony Husband – permission granted from cartoons@tonyhusband.co.uk
Special Thanks to the Nursing Home residents and staff who participated in video recordings and to Ruth Herman and Mary Suggs who participated as actresses.
Midwest MSD Approval Number: KS523‐1376
Contact hours for this program will not be awarded after May 15, 2023 - Module 1